Customer Service
Shopping at Full Bloom is very simple and very secure. Browse through our store and find the items you can't live without. Select colors, sizes and any customizations from the product page. Click the "add to cart" button and the item is automatically placed in your shopping basket. Some items may have additional shipping charges due to their size and weight or special handling requirements. These additional costs are to ensure that the items are packaged appropriately and arrive in perfect condition to your home. Any additional charges will be noted for each item on the product page. Once you have everything in your shipping cart proceed to checkout. You can choose to sign in as a registered member or continue shopping as a guest. When you have made your sign in choice, you will complete a series of forms with billing, shipping and payment information. Fill them out and complete your order! A confirmation page will show a summery of your transaction.
Please note that your credit card will be charged at the time of checkout for all items in your shopping cart. If you receive notice that and item is on backorder, your can opt to cancel the order and your card will be refunded.
Phone Orders
Placing an order through our shopping cart is as secure as ordering by phone, but we do realize that sometimes you may have questions and want to speak to a real person. Please call our customer service number at (714) 257-9172 Monday through Friday between the hours of 10 am - 6 pm PST. If no one is available to assist you or it is after hours, please leave a detailed message and we will return your call as soon as possible.
Measuring Furniture
It is very important to measure carefully and correctly when placing orders for furniture items. That couch may be the exactly what you were looking for, however, will it make it through the door? The measurements for all our furniture items are listed, but please take in consideration that the dimensions of all doorways and entryways, stairways, and banisters, tight corners, fixtures, and all other obstacles may interfere with the pathway from our delivery truck to where you want your new furniture placed.
Swatches
Our company features a number of swatches of fabrics and wood and painted finish. We have done our best to show you exactly what it will look like, however please be aware that colors viewed online vary from one computer to the next. This is why you may select to checkout swatches from us. Please contact us either by email or phone about the samples you want to check out. All we need is your email, phone, and mailing address. There is a $20 deposit required for every 4 swatches requested. As long as you return the swatches to us within 5 days your credit card will not be charged. You can choose to keep the swatches for an extended amount of time, but please make sure you contact us to avoid any deposit charges to your card. We will send the swatches to you via UPS, at no charge. We do ask that you return the swatches back to us at your expense. Make sure to insure them also for your security.
Please return the swatches to:
Full Bloom Cottage
Attn: Swatch Returns
417 Associated Road. # 193
Brea,Ca. 92821
Gift Wrapping
We do offer gift-wrapping for some of our smaller items. The items are wrapped in white paper with your choice of ribbon color (pale pink, hot pink, teal, or chocolate brown). A single white rose will be added to the ribbon on top. There is a gift card with a message of your choice (12 words max). Sorry we are not able to offer gift-wrapping on items shipped directly from our vendors. The charge for any item is between $5 -$10.
Delivery
We will try our best to get your items to you as quickly as possible. All items in stock will be shipped within 3 business days. All other items including special order items, only an approximate delivery time can be quoted. Because a lot of our items are special order, by fabric choices and painted finishes we can only approximate a time for you.
Warranties
For special warranties on our custom orders please contact us via email at warranties@fullbloomcottage.com
Cancellation of a Custom Order
All custom orders are non-refundable. Custom orders include any type of furniture that you needed to select a fabric or a finish, personalization items or bed linens and everything else that is made to order. All items that are under this Custom order category will be noted on each order, if you are unsure you can contact us directly by calling or emailing us. A custom order may only be cancelled within 48 hours of the original order.
Payment Options
We accept MasterCard, Visa, Discover, Personal Checks, and of course Full Bloom Gift Certificates.
Layaway
30 Day layaways will require a 25% deposit, and must be fully paid within this amount of time. Any layaway not paid within this amount of time, must be extended by us on approval. No cancelleations and no refunds will be given on special orders and layaways.
Sales Tax
We charge 7.75% sales tax to all orders shipped to California.
Return Policy
No returns. All sales are final.
Damaged Items
Most items that are smaller or one of a kind are fully insured, and you will refunded by the shipper for all damaged items.
Larger custom order pieces are handled to the utmost care by our shippers, however sometimes damage can happed during transit. If an item arrives damaged, the freight carrier has the right to have the piece repaired. If the item is not repaired, the freight carrier has the right to reimburse you for your purchase or have another piece rushed to you.
Contact Us
We would love to hear your comments!
Please email us at feedback@fullbloomcottage.com
Full Bloom Cottage
417 Associated Road. # 193
Brea,Ca. 92821
Phone: (714) 600-8971
Email: info@fullbloomcottage.com
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